About Belding Training

customer service training companyBelding Training is a division of The Belding Group of Companies.  We work with leaders, managers and front-line employees to help organizations stand out with World-Class Customer Experience at every level.

A Focus On Results

We focus on results.  Our program development and strategic planning processes are unparalleled, and our Outstanding professional certified trainers are, quite frankly, the best in the business.   Beyond the training, we work with you to ensure that the concepts and behaviours you want become part of a dynamic new customer-focused culture. 

It's no surprise to you, of course, that we say wonderful things about what we do, so take a look at what our clients and training participants have to say.

A Little History

Belding Training began in 1991 as The Consortium, a Canadian training and consulting company focused exclusively on retail sales and customer service.  Shaun Belding was the managing partner.   In 1997, Belding Skills Development Corporation was formed, with a broader training focus. The sectors expanded beyond retail to include all business sectors, and the skills being trained broadened to include teambuilding, leadership and a wide selection of management skills.

In 2005, with Customer Experience becoming increasingly critical to organizational success, the Belding Group of Companies was formed.   Our activities became global, and combined the training expertise of Belding Training, and the customer service and customer satisfaction measurement technologies of RetailTrack Mystery Shopping & Consulting.

A Global Reputation

Over the years, we have won national and international awards, and have earned a global reputation as the leader in customer service training, leadership training and performance measurement.

The Industries We Work With

As a customer service training company and leadership training company for over 24 years, Belding has worked with a broad spectrum of corporate, retail, service, call center and public sector organizations.    There is a good chance we have even worked in your industry.

Industries in which we have a particular training expertise include:


Belding Training has delivered Outstanding Customer Service and Leadership training in:

  • U.S.A
  • Canada
  • Caribbean
  • China
  • Egypt
  • Japan
  • Malaysia
  • Papua New Guinea
  • Philippines
  • Republic of Moldova
  • South Africa
  • South Pacific
  • Thailand
  • U.K.

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559; info@beldingtraining.com.

Our global head office is in Ottawa, Canada


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