Leading a Team Through Change

6 Pillars of Customer ServiceNavigating change, even small change, requires strong and focused leadership.  Change leadership needs a strategic approach, the sklll to communicate and the ability to motivate.

This workshop illustrates the reasons why people appear to struggle with change - even when the change is positive.  It introduces core engagement and communication skills for leaders to help keep their teams motivated and productive.  

Leaders will learn how to lead change rather than force change.  The outcomes of this workshop include:

  • Smoother employee transition through change
  • Greater employee ownership of new roles and responsibilities
  • More positive workplace environments
  • Less workplace conflict

As with all of Belding Training's training customer service and leadership training programs, Leading a Team Through Change will be customizedto be absolutely relevant to your organization.

Other Belding Training Leadership Training Workshops

The Relentless Support Leadership Model

Leading a Customer-Focused Culture

The Keys To Charismatic Leadership

To learn more about Belding's Leading a Team Through Change training, and the significant, measureable results it delivers, contact us today!

“This training has made us take a hard look at how we sometimes explain tasks ineffectively, and I will now modify how I do things so that we are all on the same page.” Westin Hotels

See more of what our customers have to say about Belding Training programs

Learn More About
Our Other Training Programs

The Outstanding Customer Service series

Belding's OUTSTANDING CUSTOMER SERVICE workshops take your team on a progression through the six pillars of customer service.  It consists of three full-day workshops covering Foundational, Advanced and Master skills.  Find out more here.

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.

Outstanding Internal Customer Service

A sustainable, high-performing customer-focused culture can only be achieved when everyone in the organization works seamlessly together.  When you have teams of people working independently and interdependently toward a common goal.

Our Outstanding Internal Customer Service training programs get all of your people on the same page and working together more positively and more effectively.  Part teambuilding, part customer service, it sets tthe stage for a more productive and enjoyable workplace.   Find out more here.

The Industries We Work With

As a customer service training company and leadership training company for over 24 years, Belding has worked with a broad spectrum of corporate, retail, service, call center and public sector organizations.    There is a good chance we have even worked in your industry.

Industries in which we have a particular training expertise include:

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559; info@beldingtraining.com.

Our global head office is in Ottawa, Canada


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