Customer Service Training For Contact Centers

6 Pillars of Customer Service

Contact Centers are a critical customer service touch-point for many companies.  But while the the rapid advances in CX technology continues to build efficiency and effectiveness, it is the customer service skills of the live individuals that still make the biggest difference.

Belding's customer service training programs for contact centers help ensure customer satisfaction and customer retention. They transfer key telephone, email and live chat skills - including etiquette, call control, positive language and listening skills.

Over 20 Years Contact Center Training Experience

Belding Training has been working with contact centers for over two decades, in a broad cross-section of industries.  We customize our programs and workshops to fit your specific environment, whether your teams are in customer service, technical support, credit, sales or other support services.

For more details, or to find out about having a customer service training workshop designed specifically for your contact center team, contact us at


customer service certification

Customer Service Certification

Are you looking to recognize your contact center team for their knowledge and competence in customer service?  Belding will created a certification program around your training, including verification and competency testing.  Find out more.


customer service certification

Contact Center Mystery Shopping and CX Metrics

Our sister division, RetailTrack, one of the leading customer experience measurement companies in Canada and the U.S. will help you monitor the success of your training, and the experience your customers are receiving.

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Customer Service Training

Belding’s Outstanding Training Series


Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.

Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559;

Our global head office is in Ottawa, Canada


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