1. A Great infographic on the importance of customer service
from Ram Patibandla
2. A short, straight-forward video take on customer journey-mapping
from Ian Williams
3. A podcast on the importance of customer convenience
from David Wang
4. A collection of customer service articles
from Shay Fleming
5. An interesting look at customers’ emotional needs
from Neil Davey
6. 3 Counter-intuitive customer service lessons
from Jerry Leisure
