Health and money are the two most sensitive topics for us all. It is essential in banking and the financial industry that customers like you, trust you and believe that you have their best interests at heart.
The movement toward self-service and web-based solutions in the financial industry has made outstanding customer service from your employees imperative. As effective and well-adopted those processes are, they do not and cannot create customer loyalty.
Customer loyalty and trust is created by people – by looking into someone’s eyes and believing that they care about you. This means that, when your employees do get an opportunity to interact directly with a customer, the experience has to be outstanding.
Consistently awesome experiences stand out in people’s minds. People talk about your brand in a good way. They share their stories about you on social media. They tell their friends.
Your ability to capture and retain a broad financial portfolio with customers is in direct proportion to how comfortable they are doing business with you. To accomplish this, you need an outstanding customer service training program and skilled leaders who are actively involved in your employees’ development.
Live, classroom training is the only format that works for improving customer service.
Customer service is all about interpersonal skills. It’s about clearly sending the message to every customer that you care about them. The fastest and most effective way for people to learn interpersonal skills and put them into practice in your financial organization, is in a live classroom environment.
Belding’s customer service training programs for financial organizations gives your team the tools and inspiration to create outstanding experiences. We build-in distance and elearning components to support and reinforce the training.
To learn more about having a program customized to your organization, contact us today.
How One Person Can Create Unshakeable Loyalty
The Six Pillars of Customer Service are the strategic starting point for the development of our award-winning customer service training programs
Outstanding Customer Service
Belding’s award-winning Outstanding Customer Service workshops are ideal if you are looking for highly-successful in-house customer service training sessions for your team.
The Outstanding series has three levels and includes a certification option.
Each module is carefully customized for your team and the specific nature of your customer interactions.