Customer Service Training & Leadership Training Programs
in Canada | USA | Asia | Europe

Internal Customer Service Workshop

Collaborate and Reduce Conflict

Internal customer service training for collaboration and reduced conflict

Improve Collaboration & Prevent Workplace Conflict

Belding’s Internal Customer Service workshop for Collaboration and Conflict Prevention is ideal for segmented and diverse work environments dependent on collaboration and cooperation. Participants learn strategies for positively working together toward a common goal. The will learn how to reframe real or perceived differences to create positive and productive working relationships.

Who This Training Is For:

  • Collaboration-dependent teams and departments
  • High-stress and time-sensitive environments
  • All levels of employees and managers
  • All experience levels

Companies that are experiencing:

  • Increased workloads
  • Merger or acquisitions
  • Employee turnover or growth
  • Stress or internal customer conflict
  • Employee morale or productivity challenges

About This Internal Customer Service Workshop

NOTE: Your course content will be adjusted to align with your exact needs

This training is not generic. Want to tweak the content? That’s great! We will make sure that your training is aligned with the outcomes you are looking for, and will  resonate with everyone.  The content identified below is just the beginning!

Course Details

Live training:  In-person or Virtual

IN-PERSON

1-day workshop. One trainer.

VIRTUAL (ZOOM)

Five, 90-minute modules conducted one week apart. (See our research on virtual training practices) . Two trainers.

The Internal Customer Service course can be combined with our Internal Customer Service workshops focused on Alignment or Conflict Resolution to created a powerful 2-day or 10-week program.

Fully Customized
This workshop is fully customized to your specific organization, your learning objectives and the roles of participants.

5-18 Participants
This leadership workshop is most effective with 8-18 participants. (22 for in-person)

Three-Month Reinforcement
This Internal Customer Service workshop includes comprehensive email, video and other reinforcement to help participants achieve success with their new skills.

Customized Learning Portal
Your company will have a fully customized learning portal for participants to access course materials, slides,

Course Content

The detailed content for this course will be determined following a learning needs assessment by Belding Training.  This is an essential component to ensuring that the training has the greatest possible impact.

The following is an example of core skills and concepts introduced:

  • The root causes of workplace conflict
  • Strategies for working more cohesively with internal customers
  • Strategies for mitigating potential conflict situations
  • How to interact with greater empathy and patience
  • How to minimize negative outcomes in difficult conversations
  • Language skills to prevent conflict and escalations

Group Assignments

In the virtual Internal Customer Service training, participants will have simple individual and group assignments between modules to help them practice and internalize skills.

Interactive, Exercise-Based Learning
This training program leverages exercises, self-evaluations and high-levels of interaction to engage participants and create strong retention of skills and concepts.

Per Group:  $3,800

  • Pricing does not include travel-related expenses for trainers
  • For multiple-group or company-wide pricing, contact Belding Training

 

Recommended Additional Elements:

Voice Mastery e-learning module, per person:  $95

The Journey to WOW  softcover:  $20

Per Group:  $3,800

  • For multiple-group or company-wide pricing, contact Belding Training

 

Recommended Additional Elements:

Voice Mastery e-learning module, per person:  $95

The Journey to WOW  softcover:  $20