Belding’s Internal Customer Service workshop for Collaboration and Conflict Prevention is ideal for segmented and diverse work environments dependent on collaboration and cooperation. Participants learn strategies for positively working together toward a common goal. The will learn how to reframe real or perceived differences to create positive and productive working relationships.
This training is not generic. Want to tweak the content? That’s great! We will make sure that your training is aligned with the outcomes you are looking for, and will resonate with everyone. The content identified below is just the beginning!
Live training: In-person or Virtual
1-day workshop. One trainer.
Five, 90-minute modules conducted one week apart. (See our research on virtual training practices) . Two trainers.
The Internal Customer Service course can be combined with our Internal Customer Service workshops focused on Alignment or Conflict Resolution to created a powerful 2-day or 10-week program.
This workshop is fully customized to your specific organization, your learning objectives and the roles of participants.
This leadership workshop is most effective with 8-18 participants. (22 for in-person)
This Internal Customer Service workshop includes comprehensive email, video and other reinforcement to help participants achieve success with their new skills.
Customized Learning Portal
Your company will have a fully customized learning portal for participants to access course materials, slides,
The detailed content for this course will be determined following a learning needs assessment by Belding Training. This is an essential component to ensuring that the training has the greatest possible impact.
The following is an example of core skills and concepts introduced:
In the virtual Internal Customer Service training, participants will have simple individual and group assignments between modules to help them practice and internalize skills.
Interactive, Exercise-Based Learning
This training program leverages exercises, self-evaluations and high-levels of interaction to engage participants and create strong retention of skills and concepts.