Belding’s Alignment for Internal Customer Service program gives people the skills to enhance and strengthen internal, cross-functional interactions. This course helps create more effective communication, greater collaboration and reduces the negative impact of departmental silos. It is ideal for organizations experiencing high growth, or significant change.
This training is not generic. Want to tweak the content? That’s great! We will make sure that your training is aligned with the outcomes you are looking for, and will resonate with everyone. The content identified below is just the beginning!
Live training: In-person or Virtual
1-day workshop. One trainer.
Five, 90-minute modules conducted one week apart. (See our research on virtual training practices) . Two trainers.
The Internal Customer Service course can be combined with our Foundational Internal Customer Service course or Conflict Resolution course to created a powerful 2-day (in-person) or 10-week (virtual) program.
This workshop is fully customized to your specific organization, your learning objectives and the roles of participants.
This leadership workshop is most effective with 8-18 participants. (22 for in-person)
This Internal Customer Service workshop includes comprehensive email, video and other reinforcement to help participants achieve success with their new skills.
Customized Learning Portal
Your company will have a fully customized learning portal for participants to access course materials, slides,
The detailed content for this course will be determined following a learning needs assessment by Belding Training. This is an essential component to ensuring that the training has the greatest possible impact.
The following is an example of core skills and concepts introduced:
In the virtual Internal Customer Service training, participants will have simple individual and group assignments between modules to help them practice and internalize skills.
Interactive, Exercise-Based Learning
This training program leverages exercises, self-evaluations and high-levels of interaction to engage participants and create strong retention of skills and concepts.