The Keys to Charismatic Leadership

6 Pillars of Customer ServiceEveryone in an organizational leadership role is a leader by position.  But the title alone does not make them effective at leading people.  The most effective leaders are also leaders by disposition. 

This workshop introduces the key principles of charisma, and the skills, attitudes and behavours leaders need to adopt. The outcomes include:

  • Greater employee satisfaction and retention
  • More positive work environments
  • More productive work environments
  • Faster, smoother adoption of workplace change



Other Belding Training Leadership Training Workshops

The Relentless Support Model

Leading a Customer-Focused Culture

Leading a Team Through Change

For more details on Belding's Charismatic Leadership training, contact us today

“I didn't expect to learn about my own communication issues in this. It was a learning experience that I really appreciate.” Astrazeneca

See more of what our customers have to say about Belding Training programs

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Customer Service Training

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Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.

Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.


Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559;

Our global head office is in Ottawa, Canada


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