Customer Service Training & Leadership Training Programsin Canada | USA | Asia | Europe
One Person Makes A Difference
A heartwarming customer service story of a remarkable hostess in an Orlando, Florida Waffle House.
Manage Your Tone of VoicePart 1
An enlightening instructional video on the most neglected customer service skill – our tone of voice.
Customer Serviceis Everywhere
A fun, poignant story about a toll-booth employee in Houston, Texas. Outstanding customer service can come from anywhere.
The Most Important Advicefor Leaders Everywhere
A two-minute video explaining the importance of leaders doing this one thing.
Live fromMijas, Spain
Shaun Belding reports live on a unique and memorable customer service experience in Mijas, Spain.
Customer LoyaltyIsn’t Dead!
An entertaining and insightful presentation by Shaun Belding showing the real reasons why customers aren’t loyal.
The 4 Myths ofCustomer Service
Four myths about customer service that can might be negatively impacting your customer service initiatives.
Book Review ofThe Journey to WOW!
A wonderful review of Shaun Belding’s amazing book, The Journey to WOW by Bill Gessert.