Makes A Difference
A heartwarming customer service story of a remarkable hostess in an Orlando, Florida Waffle House.
Manage Your Tone of Voice
An enlightening instructional video on the most neglected customer service skill – our tone of voice.
A fun, poignant story about a toll-booth employee in Houston, Texas. Outstanding customer service can come from anywhere.
The Most Important Advice
for Leaders Everywhere
A two-minute video explaining the importance of leaders doing this one thing.
Shaun Belding reports live on a unique and memorable customer service experience in Mijas, Spain.
An entertaining and insightful presentation by Shaun Belding showing the real reasons why customers aren’t loyal.
The 4 Myths of
Four myths about customer service that can might be negatively impacting your customer service initiatives.
Book Review of
The Journey to WOW!
A wonderful review of Shaun Belding’s amazing book, The Journey to WOW by Bill Gessert.