Videos on Customer Service & Leadership

One Person
Makes A Difference

A heartwarming customer service story of a remarkable hostess in an Orlando, Florida Waffle House.

Manage Your Tone of Voice
Part 1

An enlightening instructional video on the most neglected customer service skill – our tone of voice.

Customer Service
is Everywhere

A fun, poignant story about a toll-booth employee in Houston, Texas. Outstanding customer service can come from anywhere.

The Most Important Advice
for Leaders Everywhere

A two-minute video explaining the importance of leaders doing this one thing.

Live from
Mijas, Spain

Shaun Belding reports live on a unique and memorable customer service experience in Mijas, Spain.

Customer Loyalty
Isn’t Dead!

An entertaining and insightful presentation by Shaun Belding showing the real reasons why customers aren’t loyal.

The 4 Myths of
Customer Service

Four myths about customer service that can might be negatively impacting your customer service initiatives.

Book Review of
The Journey to WOW!

A wonderful review of Shaun Belding’s amazing book, The Journey to WOW by Bill Gessert.

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