Dermalogica Outstanding Customer Service Skills Retention Assessment
One More Step To Get Your Certificate!
You are almost done! Just one more step to get your Belding Training Outstanding Customer Service certificate.
This is a short assessment on some of the core concepts of the course. When you complete it with a score of 80% or higher, a certificate of completion from Belding Training will be sent to you via email within one week.
Retakes are Okay
If you didn’t quite hit the 80% mark on the first try – no worries. You can retake this assessment up to 2 more times. You can take advantage of the material you have – even ask a colleague. The purpose of this isn’t really to “test” you – it is to give you an opportunity to reflect on these very important customer service concepts one more time.
Questions? Let us know!
If something isn’t working – please let us know! Your trainer will make sure that things get sorted out. You can reach us here:
Email: learningsupport@beldingtraining.com
Phone: 1-(613) 836-3559
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Question 1 of 10
1. Question
What is the single most important message to send to all of your customers
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Question 2 of 10
2. Question
In the Krispy Kreme video, which of these things did Jackie do to create an outstanding customer experience (Select all that apply).
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Question 3 of 10
3. Question
Willis and Todorov, of Princeton University found that people begin developing their impressions of us in just 1/10th of a second – just by looking at us. Fortunately, over the telephone, people don’t start to judge us for a couple of minutes.
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Question 4 of 10
4. Question
This is the only facial expression that people don’t misinterpret
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Question 5 of 10
5. Question
When you find that you’re repeating yourself to a customer, it’s a good idea to let the customer know that you’ve told them before
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Question 6 of 10
6. Question
Why should you avoid using the word “Problem” with customers?
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Question 7 of 10
7. Question
There are two positive messages in the phrase, “Let’s figure out how to fix this.” What are they? (select two)
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Question 8 of 10
8. Question
Which of these sentences is true?
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Question 9 of 10
9. Question
When a customer says “Hi, How are you?” which of these are better responses?
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Question 10 of 10
10. Question
The customer service quotient identified 3 primary drivers that customer service superstars excelled in. What were they? (select 3)
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