Research And Resources

Free resources for customer service trainingBelding Training is committed to helping you stand out through World-Class customer service and leadership performance.

As we all know, the world is changing rapidly, and we need to change with it.  What is good enough today won't be good enough tomorrow. Because of this, we are always focused on identifying and developing new customer service and leadership concepts, tools, tips and methodologies.  We are always on the lookout for new resources and material.  

Here is a collection of some free tools, resources and materials to help you enhance the leadership skills and customer service skills in your organization.  There is no registration required - this is intended to be a resource site for you.  Feel free to use them all you wish.  All we ask in return is that you always clearly identify Belding Training as thee author, and include the Belding Training Logo.  If you are posting it online, we require a link back to

These pages will be updated regularly - so remember to bookmark this page and check back regularly


- Customer Service Videos

- Customer Service Case Studies

- Examples of Great Customer Service With Live Chat

- Customer Service Podcast With Doug Sandler

- Customer Service and Leadership Research and White Papers

- Customer Service and Leadership Tools and Links

- Customer Service and Leadership Quotes

- Recommended Reading

Learn More About
Our Related Programs

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.

Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.





Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559;

Our global head office is in Ottawa, Canada

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