Retail Customer Service Training

6 Pillars of Customer Service

There is no industry in which customer service plays a larger role than in retail.  Consumers have become more knowledgeable, more demanding and have increasing expectations of your stores and your teams.

Helping Retailers Stand Out in Customer Service For Over 20 Years

Belding Training has been developing and delivering award-winning customer service and sales training programs for retailers for over 20 years.  We understand the unique nature of the retail environment.  We know the challenges in


industry has helped companies acheive profound results.  One of our clients was able to achieve over 40% increases in gross revenue after just two months of piloting a program.

Over 20 Years Wireless and Telecom Training Experience

Belding Training has been working in the wireless retail sector for over two decades in North America, Europe, Asia and Africa.  We understand the business, the challenges and, most importantly, where the opportunities are.

For more details, or to find out about having a customized customer service and sales program designed specifically for your stores or call center, contact us at


customer service certification

Customer Service Certification

Are you looking to recognize your employees for their knowledge and competence in customer service and sales?  Belding will created a certification program around your training, including verification and competency testing.  Find out more.


customer service certification

Wireless Retail Mystery Shopping and CX Metrics

Our sister division, RetailTrack, one of the leading customer experience measurement companies in Canada and the U.S. will help you monitor the success of your training, and the experience your customers are receiving.  You can find out where you are having traction with the new behaviours, and what areas need further coaching and development.

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Related Training Programs:


Customer Service Training

Belding’s Outstanding Training Series


Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.

Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.


Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559;

Our global head office is in Ottawa, Canada


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