Belding's award-winning customer service training

Level 1:  Dealing With Challenging People And Difficult Situations

6 Pillars of Customer Service


The ability to deal with difficult situations and people are critical for customer service, leadership and working in a team.  The research tells us that over 70% of WOW experiences that internal and external customers have began as a service failure.  This program introduces the principles of Talk Judo, and takes your team through eight core techniques that will give them the skill and confidence for most difficult situations.  The outcomes of the Level 1workshop include:

  • Greater confidence in difficult situations
  • Less conflict escalating to confrontation
  • Knowing when (and how) to say no without escalating situations
  • Greater customer satisfaction in difficult circumstances.

For more details on Motivation and Negotiation training, contact us today


Other Belding Training Talk Judo Training Workshops

Level 2: The Art Of Persuasion

Level 3: Negotiating and Motivation

“Anyone involved in customer service should go through this presentation. We often miss how to turn negatives into positives. This gives us the tools! Thanks!” Cadillac Fairview Corporation

See more of what our customers have to say about Belding Training programs

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Belding’s Outstanding Training Series


Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.

Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.


Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559;

Our global head office is in Ottawa, Canada


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