Belding's award-winning customer service training

Level 2: The Art Of Perusasion

6 Pillars of Customer ServicePersuasion is a critical skill for people in leadership, sales and customer service.  People don't like to be told what to do, but they will embrace new ideas and concepts when they are presented in the right way.  This module builds off of Level 1.

Participants will learn the psychology of persuasion, and spefici strategies for changing people's opinions, mindsets and actions.  The Art of Persuasion is ideal for people in leadership/management positions, customer service andsales.  The outcomes of this  workshop include:

  • Faster adoption of change, new ideas and actions
  • Increased trust
  • Increased closing rates for salespeople
  • More effective teamwork

For more details on The Art Of Persuasion training, contact us today


Other Belding Training Talk Judo Training Workshops

Level 1: Dealing With Challenging People And Difficult Situations

Level 3: Negotiating and Motivation

“In speaking with those in attendance, the consensus is that this was the best conference ever. This is due, in no small part, to your fantastic program” Office of The Fire Marshall

See more of what our customers have to say about Belding Training programs

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Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.

Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.


Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559;

Our global head office is in Ottawa, Canada


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