Customer Service Training & Leadership Training Programs
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Outstanding Customer Service

Your ultimate guide to Outstanding Customer Experience

THIS Is The Payoff Of Customer Service

There is a huge payoff to delivering outstanding customer serviceIf anyone ever asks you what the payoff of customer service is, just have them read about Target employee Ishmael Gilbert.  The 20-year-old man was in the news last January for an amazing display of what it means to care about a customer.

He was back in the news recently when a manager of a medical care center observed yet another outstanding example of customer service from the young man.  She offered him an interview for a job, which he got, along with tuition to become a registered nurse.  It’s a fabulous illustration of the power of outstanding service.  When you make the effort to be great, people notice and good things happen. It’s win-win-win.

His Good Fortune Wasn’t An Accident

When asked about his good fortune, his modest response was “When blessings come my way, I say sometimes it’s not always good to ask why. Sometimes, just take them as they come.”  That, as well, speaks volumes about his character.  It also speaks to the attitude that personifies awesome customer service providers.


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Internal Customer Service Training

Internal customer service training

Three outstanding workshops that will:


  • Employee engagement, enjoyment and retention
  • Collaboration, team alignment, workflow and efficiency


  • Communication errors
  • Workplace stress
  • Workplace conflict
  • Employee turnover

Learn more about Belding Training’s globally-acclaimed Internal Customer Service training