Customer Service & Leadership Tools & Links

Free resources for customer service trainingBelow are some links to tools, blogs and websites with useful information on customer service, leadership and building positive workplaces.  Whether you are developing a training workshop, or just looking to enhace your skills, you should be able to find something here.  We will be adding to this on a regular basis, so bookmark this page and check back frequently.

And, please - if you have any suggestions on things that we might add, please just let us know!

Blogs & Websites

Customer Service Champions Blog
Great customer service tips, tools and trends

Fonolo's Customer Service Blog
A terrific resource for call centre professionals

A comprehensive aggregator of all things customer service

Winning At Work!
Tips, tools and ideas for dealing with customers, bosses, employees and much more. Also available as a free weekly newsletter


Belding's Outstanding Customer Service Training Programs

Our Outstanding Customer Service program progresses through three levels of customer service, with in-depth instruction on the six pillars of customer service

Learn more about Outstanding Customer Service here.

11 Rules For An Outstanding Customer Service Training Program

What does it take to create a customer service training program that engages and creates real change in the workplace? 

See the 11 rules that Belding Training follow to create our award-winning programs.

Customer Service Reseach & White Papers

All of our customer service training is research based.  We don't teach your team anything that isn't supported by facts and proven customer service best practices. 

Here is some of the research that has been conducted by our parent company, The Belding Group

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559;

Our global head office is in Ottawa, Canada


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