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Worst Service Recovery Experience Ever – with Audio

Wow.  Welcome to really old-school customer retention strategies.  Just listen to this call.  Comcast says they are embarrassed, but it wasn’t that long ago that companies were actually teaching this stuff.   Clearly a sales rep didn’t get the memo that abusing customers is passe.

How did this customer keep his cool through this??

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Internal Customer Service Training

Internal customer service training

Outstanding Training Courses that will:


  • Employee engagement, enjoyment and retention
  • Collaboration, team alignment, workflow and efficiency


  • Communication errors
  • Workplace stress
  • Workplace conflict
  • Employee turnover

Learn more about Belding Training’s globally-acclaimed Internal Customer Service training