Training for Customer Service & Leadership Development
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- 1 (613) 836-3559
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Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
Find more case studies on customer experience and strategy on The Belding Group of Company’s site!
Marketing a Shopping Center is a challenge. Traffic levels are traditionally dependent on the location of a center and the selection of its retailers. It’s hard to find a way to stand out in consumer’s minds. But when new, aggressive competition is on the brink of becoming a reality, it is critical that a center find a competitive difference that will keep their consumers coming back.
This Case Study examines how one Shopping Center leveraged enhanced Customer Service retain their share of market and their customers’ loyalty.
The company-wide Customer Experience assessment began with more than fifty conversations with managers and employees across departments. The mosaic of perspectives collected painted an enlightening picture of internal customer service dynamics. Two stood out as a poignant example of a core issue:
This White Paper on “Stickiness” is a look at the ten key elements that must come together to ensure that your customer service and leadership training creates real change in your organization. This is a must-have guide for people who design and deliver training for their organizations.
Download stickiness
What are the most common mistakes people in customer service make? The Belding Group asked members of their LinkedIn Customer Service Champions group what they thought. The tremendous response by over 200 customer service professionals fell into 24 categories.