About Belding Training
Who we are
Belding Training is the award-winning customer service training and leadership development division of the Canadian-based CX consulting company, The Belding Group of Companies. It is led by founder Shaun Belding and a team of passionate trainers and subject-matter experts.
What we do
Belding Training helps organizations strengthen customer service, internal customer service and leadership through practical, instructor-led training. Our programs give employees and managers the skills to handle difficult situations, build stronger relationships and create experiences that earn trust. Delivered onsite or live online, every program is customized to achieve the results each individual client is looking for.
Our research
The Belding Group has spearheaded a number of significant studies on customer service leadership and training. We use the information as the foundation for guiding our clients, for assessments and course content. Some of the more notable studies include:
- The Science of WOW: the common, reproduceable factors of wow customer experiences
- The Optimal Course Duration for Online Learning
- Characteristics of Highly Charismatic Leaders
- Characteristics of High Performing Service Providers
Why Belding Training?
Because we won’t let you down.
We are passionate about the subjects, and fiercely dedicated to your success. That is how we’ve remained a leader in workplace training for over 30 years. Our courses are recognized globally for the depth of content, the fun and engaging delivery and their results. We were one of the first companies to research and develop courses in internal customer service, service recovery and the powerful relentless support coaching model.
But perhaps the best way to answer the question, “Why us?” is to ask our clients. Check out what they have to say