Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

About Belding Training

Customer Service
Service Recovery
Workplace Culture

Who we are

Belding Training is a global consulting and training company focused on customer service, leadership and workplace culture. It is a division of The Belding Group of Companies, and led by founder Shaun Belding and a team of passionate subject-matter experts.

What we do

Belding helps organizations transform their customer and employee experience. We provide strategic consulting and world-class training on customer experience and workplace culture.

Our research

The Belding Group has spearheaded a number of significant studies on customer service leadership and training. We use the information as the foundation for guiding our clients, for assessments and course content. Some of the more notable studies include:

  • The Science of WOW: the common, reproduceable factors of wow customer experiences
  • The Optimal Course Duration for Online Learning
  • Characteristics of Highly Charismatic Leaders
  • Characteristics of High Performing Service Providers

Why us?

Because we won’t let you down.

We are passionate about the subjects, and fiercely dedicated to your success. That is how we’ve remained a leader in workplace training for over 30 years. Our courses are recognized globally for the depth of content, the fun and engaging delivery and their results. We were one of the first companies to research and develop courses in internal customer service, service recovery and the powerful relentless support coaching model.

But perhaps the best way to answer the question, “Why us?” is to ask our clients. Check out what they have to say