Belding’s customized, professional training programs on customer service and leadership help leaders and employees stand out in the workplace. Our globally acclaimed courses introduce evidence-based skills that enhance customer-focused cultures and create confident, effective leaders.
We have been researching, teaching and writing about customer service and leadership for over 25 years. We have designed and delivered customized training programs for some of the world’s largest (and smallest) organizations — in the USA, Canada, Caribbean, Asia, South Pacific, Europe and Africa.
Our clients consistently say that the results of Belding’s programs are the best they have ever experienced. (See some testimonials). We get invited back a lot.
Shaun Belding’s Bestselling Business Fable – The Journey to WOW: the path to outstanding customer experience and loyalty
“I loved how the author kept the book enjoyable and kept humor going! It was great! Very informative and overall very great writing!” – Amazon
“I’d recommend this book to anyone who is stuck in a rut and wanting fresh ideas to assist their career.” – Amazon
“Captivating, insightful, a page-turner and absolutely refreshing. It is humorous and intelligently written.” – Goodreads
Belding didn’t become a top training company for customer service and leadership by accident. We are only successful when you are, so we approach your training with four principles:
1. The focus is on you
We get a clear understanding of your organization and your teams, then design a memorable learning experience that gets the results you need.
2. The training content will resonate
We leave nothing to chance. Every concept, skill and practice we introduce is aligned with supporting evidence, and relevant to your workplace. Everything will resonate with your team.
3. The delivery is fantastic
Belding’s programs are brought to life by our highly-skilled, dynamic and engaging trainers. They all share two traits: Deep expertise in the subject matter, and 100% focus on your success.
4. The training will stick
Our in-house programs don’t just end when the workshops do. They include powerful reinforcement components to help your people retain, practice and master the skills in their live environements.