Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Privacy Policy

Who we are

The Belding Group of companies is a leading provider of consulting and training in customer experience, leadership and workplace culture. We have three websites at,, and

What personal data we collect and why we collect it

We collect general data through Google Analytics for the purpose of assessing traffic patterns and evaluating the effectiveness of our website. If you register to take one of our courses or assessments, your name, email address and information about course usage is collected and stored.  This information is retained only for the purposes of providing these services to you.   As part of these services, you will be subscribed to our weekly newsletter, from which you can unsubscribe at any time. 
If you make  a purchase  of a course, service or product through our website, no financial data will be stored.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you use one of our forms to contact us, this information may be saved and stored for up to one year. This information, if used, will only be used to respond to your query.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Cookies may also be used to help help learners navigate our customer service elearning courses, leadership elearning courses or assessment. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

Data collected on The Belding Group of Companies’ websites will not be sold or shared .

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.  Financial information, such as credit card data, is managed by Paypal, and not stored or accessible by The Belding Group.

Your contact information

Should you have any questions, you can contact us at:
or by mail at:
The Belding Group of Companies Inc.
300 Earl Grey Dr. Ste 370
Kanata ON K2T 1C1 CANADA