Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe
The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.
Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!
Research done by Ann Bitner digs into the reality of this type of dissatisfaction. In most cases, the root of a problem is an employee’s responses to an issue – not the issue itself.
Contact us today to learn how Belding Training can help you stand out with outstanding customer service.
Recent Comments