The willingness to take ownership of a customer’s experience is a key component of Integrity – one of the three drivers of trust-based service.
The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.
Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!