Belding designs and delivers customized customer service training programs for companies around the world. For more information on fully tailored programs to align with your existing customer experience framework; or a powerful workshop for your team from our Outstanding Customer Service series, contact us today.
That is what people around the world consistently say about Belding programs. Our global reputation didn’t happen by accident. We work very hard to ensure that every aspect of your training is focused on a successful outcome – with powerful content, innovative design and masterful delivery. It’s the reason our clients invite us back.
You want a customer service training program that aligns with your company and resonates with your team. It needs to inspire your people to adopt new skills and mindsets that create outstanding experiences. It needs to introduce a new level of customer service that will genuinely help your employees and company stand out.
That’s what we do. For over 25 years, Belding has delivered the customer service training companies rely on to take them to the next level. We help your teams create Wow experiences.
“Of course you’re going to say your training is better,” you might think. Fair enough. But our customers say it too, and here’s why:
We’re Customer Experience Experts
Helping companies stand out in customer service isn’t just part of what we do. It is what we do. We research it, speak in podcasts about it, blog about it and tweet about it. Our programs have won national and international awards. Our CEO, Shaun Belding, is a leading global expert on customer service, and the author of the bestselling The Journey to WOW.
We Make Learning Enjoyable
We’ve all sat through boring, tedious classes where we didn’t learn anything.
Yeah – we don’t do that. . .
People learn better in workshops when they are enjoying themselves, engaged and doing stuff. Skills and concepts are more memorable when we discover them in ‘aha’ moments.
We Understand Customers in Different Cultures
We are a Canada-based company that has extensive experience working with a broad cross-section of industries. Our clients span over 20 countries including the United States, England, Bahamas, China, Japan, South Africa and Malaysia. We take great care to understand each unique culture and industry. We know the importance of building unshakeable loyalty, and the skills people need to achieve this loyalty.
We Motivate Your Team
Customer service is, ultimately, about people. The skills are portable and apply to every aspect of our lives. But skills and knowledge alone are meaningless without the right attitude and a true passion for excellence.
We make sure that everyone walks away from our sessions understanding the profound difference they make to the people around them – and to themselves.
We Deliver Results
You may not have worked with us before. You may even not have heard of us before. You may be a little unsure. We get that.
The best assurance we can give you is with an opportunity to talk with our existing clients. There’s a reason that our business relationships last for a very long time. We are absolutely committed to your success. We create programs that work, and make a difference everyone can see.
We Help You Build a Customer-Focused Culture
We’ve all seen (and most of us have been through) workshops and programs that, while good, really didn’t create much change. That’s not what we want, and it is probably not what you want.
The reasons for the lack of stickiness in learning is well documented. (See our research). Not only are there very specific training methodologies that need to be followed when it comes to customer service, but it is critical that your program is supported and reinforced so that people have the opportunity to master the skills. We help with all of that.
Outstanding Customer Service
Belding’s award-winning Outstanding Customer Service workshops are ideal if you are looking for highly-successful in-house customer service training sessions for your team.
The Outstanding series has three levels and includes a certification option.
Each module is carefully customized for your team and the specific nature of your customer interactions.
The Six Pillars of Customer Service are the strategic starting point for the development of our award-winning customer service training programs
Customer service improvement is most effective when you’ve established a clear and meaningful set of standards. Belding helps you do this as part of our development process.
Belding has worked internationally with a broad spectrum of clients in virtually every industry: corporate, retail, service, call center and public sector organizations.
Some of our deepest customer service training expertise is in: