You want to enhance your customer service levels. To do this, your training needs to completely align with your company and resonate with your team. It needs to inspire your people to adopt new skills and mindsets for creating outstanding experiences. It needs to genuinely help your employees and company stand out.
That’s what we do.
That is what people around the world consistently say about Belding Training programs. Our global reputation didn’t happen by accident. We work very hard to ensure that every aspect of your learning initiative is focused on a successful outcome – with powerful content, innovative design and masterful delivery. It’s the reason our clients invite us back.
Okay, you’re probably thinking: “Of course you’re going to say your training is better.” Fair enough. But our customers say it too, and here’s why:
We’re Customer Experience Experts
Helping companies stand out in customer service isn’t just part of what we do. It is what we do. We research it, speak in podcasts about it, blog about it and tweet about it. Our training programs have won national and international awards. Our CEO, Shaun Belding, is a leading global expert on customer service, and the author of the bestselling The Journey to WOW.
We Make Learning Enjoyable
We’ve all sat through boring, tedious classes where we didn’t learn anything.
Yeah – we don’t do that. . .
People learn better in workshops when they are enjoying themselves, engaged and doing stuff. Skills and concepts are more memorable when we discover them in ‘aha’ moments.
We Understand Customers in Different Cultures
We are a Canada-based company that has extensive experience working with a broad cross-section of industries. Our clients span over 25 countries including the United States, England, Bahamas, China, Japan, South Africa and Malaysia. We take great care to understand each unique culture and industry. We know the importance of building unshakeable loyalty, and the skills people need to achieve this loyalty.
We Motivate Your Team
Customer service is, ultimately, about people. The skills are portable and apply to every aspect of our lives. But skills and knowledge alone are meaningless without the right attitude and a true passion for excellence.
We make sure that everyone walks away from our sessions understanding the profound difference they make to the people around them – and to themselves.
We Deliver Results
You may not have worked with us before. You may even not have heard of us before. You may be a little unsure. We get that.
The best assurance we can give you is with an opportunity to talk with our existing clients. There’s a reason that our business relationships last for a very long time. We are absolutely committed to your success. We create programs that work, and make a difference everyone can see.
We Help You Build a Customer-Focused Culture
We’ve all seen (and most of us have been through) workshops and programs that, while good, really didn’t create much change. That’s not what we want, and it is probably not what you want.
The reasons for the lack of stickiness in learning is well documented. (See our research). Not only are there very specific training methodologies that need to be followed when it comes to customer service, but it is critical that your program is supported and reinforced so that people have the opportunity to master the skills. We help with all of that.
Some of our
Courses & Workshops
– Dealing with Difficult Customers
– Dealing with Difficult Situations
– Managing Escalations