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Outstanding Customer Service: Level 1

Connecting with Customers - Every. Time.

Connecting with Customers is an in-person or live-virtual workshop that introduces the science and foundational skills behind delivering outstanding customer service. Participants learn how to consistently establish trust and rapport, and create positive experiences that customers will remember.

LIVE/VIRTUAL:

TWO

2-hr Modules

INTERACTIVE

Yes

4 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

4-hr Workshop

INTERACTIVE

Yes

1/2 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING

Two 2-hour modules (4 hours in total)
Highly interactive
4-week reinforcement

LIVE, ON-SITE TRAINING

One, 4-hour worskhop (half-day)
Highly interactive
4-week reinforcement

PREREQUISITES: NONE

About This Course:

Connecting With Customers is the essential customer service course. In this enlightening and highly interactive workshop participants will explores the core of customer service, and learn how to set themselves up for success in every interaction.

Topics:

The absolute core of customer service

The common element in all outstanding experiences (and missing in all poor experiences)
A look at personal customer experiences through a customer’s eyes

What outstanding customer service looks like

Dissecting a real outstanding experience
The surprising number of skills it takes to be outstanding

The science of WOW customer service

The study that guides us in creating WOW experiences
How we can apply the science of WOW to our own roles and organization

First impressions and how customers judge us

How quickly customers actually begin judging us
The scary reality of how customers read our body language

The fastest way to win customers over

Three simple actions that create strong connections
The common mindset that thwarts success

Who Should Attend:

Customer facing roles (In-person, telephone and digital)
Technical support
Managers, Supervisors, Leads
Sales
All experience levels
All industries

Course Outcomes:

More positive customer interactions
Increased confidence when dealing with customers
Greater ownership over the customer experience
Increased customer satisfaction and positive word-of-mouth

Related Customer Service Insights

Customer Service starts in the Blink of an Eye

The single most important customer service skill you can have

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