Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: Course 1

Foundational Leadership

An in-person, or live-virtual workshop with foundational skills for becoming an outstanding leader. This course is the prerequisite for a number of other leadership and management courses

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

8 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

8-hr Workshop

INTERACTIVE

Yes

FULL DAY

Total Duration

8 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Four, 2-hour modules (8 hours in total)
  • Highly interactive
  • 8-week reinforcement
LIVE, ON-SITE TRAINING
  • One half-day workshop
  • Highly interactive
  • 4-week reinforcement

PREREQUISITES:  NONE

About This Course:

GROUP SIZE: 5-15

This leadership development program introduces participants to the foundational skills and mindsets for leading people, and managing projects and operations. Participants will explore real-world examples of leadership successes and failures, and a personal assessment to identify areas of development on which to focus.

Topics:

The difference between average and Outstanding leadership
  • An interactive examination of what great leaders do differently
  • Exploring why communications fail – and how to prevent it
How to engage and motivate a team
  • Building meaningful, professional relationships with employees
  • Common leadership mistakes – and how to avoid them
The four things every employee wants
  • The impact of providing direction, appreciation, respect and tools for success 
  • Strategies for communicating these on a consistent basis
The importance of owning performance
  • A memorable look at the critical role leaders play in the performance of their team
  • The importance of clearly understood performance standards
Three things outstanding leaders do well
  • A look at consistent leadership behaviours that earn respect and loyalty
  • How establish yourself as the person people want to work with

Who Should Attend:

Course Outcomes:

  • Confidence leading and making decisions
  • Greater respect from the team
  • More cohesive, consistent and engaged teams
  • Improvement in work results

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

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Leading a respectful and inclusive workplace
Leading workplace change
Leading Teams Through Change
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Connecting with Customers: Every. Time.
Handling Customer Escalations
Internal customer service training - foundational level
Internal Customer Service