Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Home » Internal Customer Service – Foundational

Internal Customer Service: Level 1

Internal Customer Service: Foundational

In-person or live-virtual training that helps your team create a positive, collaborative and productive work environment.

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

8 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

8-hr Workshop

INTERACTIVE

Yes

FULL DAY

Total Duration

8 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING

Four 2-hour modules (8 hours in total)
Highly interactive
8-week reinforcement

LIVE, ON-SITE TRAINING

One 8-hour workshop (full-day)
Highly interactive
8-week reinforcement

PREREQUISITES: NONE

About This Course:

This training for Internal Customer Service shows your team the importance contributing to a collaborative, productive and respectful environment. It gives them the skills for contributing to a positive, productive, forward-moving environment.

This course can be combined with our other Internal Customer Service workshops focused on Alignment or Conflict Resolution to created a powerful 2-day or 10-week program.

Topics:

The core of internal customer service

What internal customer service is – and why it is critical for everyone’s success
A powerful look at how much control people have over the quality of their workplace

Language skills that improve collaboration and internal relationships

Evidence-based language strategies that create positive relationships
Practicing the strategies in real scenarios

How to communicate with greater clarity, completeness and effectiveness

Exploring common communication gaps and how to prevent them
Skills for ensuring successful internal communications

How to interact with greater empathy and patience

Understanding colleagues’ roles, and how to help them succeed
Identifying root causes of internal issues, and how to address them

How to proactively contribute to a positive workplace environment

Understanding the ways in which we influence our workplace culture
Practices that earn immediate respect in the workplace

Related Internal Customer Service Insights

The most neglected part of customer service

3 Things You Can Do to Improve Your Internal Customer Service

This Training is For:

Companies that are experiencing:

Rapid growth or change
Merger or acquisitions
Employee turnover or growth
Internal or external communication challenges

Course Outcomes:

Faster, more positive interactions
Greater control over interactions
Fewer escalations
Reduced friction in interactions
Fewer errors and misunderstandings

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

Related courses

Back to Internal Customer Service Main Page

See all Belding Training courses