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Internal Customer Service: Level 2

Internal Customer Service for Workplace Culture

An in-person or live-virtual workshop that introduces skills for creating a cooperative and productive workplace.

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

8 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

8-hr Workshop

INTERACTIVE

Yes

1/2 DAY

Total Duration

8 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING

Four 2-hour modules (8 hours in total)
Highly interactive
8-week reinforcement

LIVE, ON-SITE TRAINING

One 8-hour workshop (full-day)
Highly interactive
8-week reinforcement

PREREQUISITES: INTERNAL CUSTOMER SERVICE – FOUNDATIONAL

About This Course:

The Internal Customer Service for Workplace Culture course is ideal for segmented and diverse work environments dependent on collaboration and cooperation. Participants learn strategies for positively working together toward a common goal. They will learn how to reframe real or perceived differences to create positive and productive working relationships.

Topics:

The essence of a positive workplace culture

Examining the core mindsets and behaviours that define a workplace culture
How individuals can ensure they contribute to a positive culture

The root causes of workplace conflict

An in-depth look at the most common causes of workplace conflict
Exploring the interconnected dynamics that can fuel conflict

Strategies for working more cohesively with internal customers

How to build positive working relationships with different personality types
Understanding and respecting different workstyles

Strategies for mitigating potential conflict situations

How to anticipate potential conflict points
Identifying strategies for minimizing the potential for conflict

How to minimize negative outcomes in difficult conversations

Effective strategies for approaching difficult conversations
How to achieve the desired outcomes with a minimum of friction.

This Training is For:

Companies that are experiencing:

Increased workloads
Merger or acquisitions
Employee turnover or growth
Stress or internal customer conflict
Employee engagement challenges

Course Outcomes:

A more enjoyable and respectful work environment
More positive responses to stress and internal customer conflicts
Greater productivity and collaboration
Higher employee satisfaction and retention

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.