An in-person or live-virtual workshop that introduces proven language skills and practices that help create positive customer experiences every time.
PREREQUISITES: CONNECTING WITH CUSTOMERS – EVERY. TIME.
The Communication Skills For Customer Service course gives your employees powerful communication skills that reduce potential friction and ensure positive customer experiences.
The skills build off of the foundation created in the Connecting with Customers course. Participants will have the opportunity to practice, and see first-hand the positive impact they will have with customers.