An in-person or live-virtual workshop that defines WOW customer service in a meaningful way, and introduces the skills and mindset participants need to deliver WOW experiences consistently.
PREREQUISITES: COMMUNICATION SKILLS FOR CUSTOMER SERVICE
Mastering WOW for Customer Service is a course for those who are customer service professionals. Participants learn poise and confidence with high-value customers. They will learn how to identify wow opportunities and how and when to make innovative decisions that will lead to long-term loyalty.