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Internal Customer Service: Level 3

Internal Customer Service for Alignment

In-person or live-virtual workshops presented in interactive modules to give people the skills to enhance and strengthen internal, cross-functional interactions.

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

8 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

8-hr Workshop

INTERACTIVE

Yes

FULL DAY

Total Duration

8 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING

Four 2-hour modules (8 hours in total)
Highly interactive
8-week reinforcement

LIVE, ON-SITE TRAINING

One 4-hour workshop (half-day)
Highly interactive
4-week reinforcement

PREREQUISITES: INTERNAL CUSTOMER SERVICE – FOUNDATIONAL

About This Course:

The Alignment for Internal Customer Service course helps create more effective communication, greater collaboration and reduces the negative impact of departmental silos. It is ideal for organizations experiencing high growth, or significant change.

Topics:

Process map of how individual roles impacts others and the organization

An interactive process mapping exercise to capture company dynamics
Identifying common goals in interdependent work

How to enhance collaboration through language and actions

Strategies for effective multi-department communication
Maintaining multi-player ownership in collaborative work

How to identify and eliminate unnecessary workarounds and cross-silo breakdowns

Identifying common workarounds in existing processes
Identifying process changes to eliminate workarounds

The importance of creating strong, positive internal business relationships

How to build an internal network to ensure successful projects
The importance of building networks beyond your current scope

Navigating multiple layers within an organization to achieve successful outcomes

Understanding the internal touchpoints involved in achieving project success
Strategies for socializing ideas and nurturing collaboration

Related Internal Customer Service Insights

What have you done for your colleagues lately?

Getting things done for internal customers

This Training is For:

Companies that are experiencing:

Changes in corporate mission or direction
Merger or acquisitions
Employee turnover or growth
Employee engagement challenges

Course Outcomes:

More consistent team alignment to overall company objectives
Greater company-wide cohesion and collaboration
More consistent execution of workflows
Reduced departmental and workflow silos

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

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