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Outstanding Customer Service: Level 3

Handling Customer Escalations

In-person or live-virtual workshops presented in interactive modules that introduce the science and foundational skills behind delivering outstanding customer service

LIVE/VIRTUAL:

TWO

2-hr Modules

INTERACTIVE

Yes

4 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

4-hr Workshop

INTERACTIVE

Yes

1/2 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING

Two 2-hour modules (4 hours in total)
Highly interactive
4-week reinforcement

LIVE, ON-SITE TRAINING

One 4-hour workshop (half-day)
Highly interactive
4-week reinforcement

PREREQUISITES: SITUATIONAL SERVICE RECOVERY

About This Course:

In this workshop, participants will learn the most effective practices for resolving the most challenging customer issues. It builds off of the material introduced in the situational service recovery course, and introduces analytical problem solving skills and strategies for collaboratively achieving mutually acceptable outcomes. Participants will practice these skills using scenarios specifically drawn from your business