Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe
- 1 (613) 836-3559
- info@beldingtraining.com
Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe
Home » Situational Service Recovery
An in-person, or live-virtual workshop that introduces proven techniques for dealing with specific customer behaviours, and turning negative interactions into positive ones.
LIVE/VIRTUAL:
FOUR
2-hr Modules
INTERACTIVE
Yes
8 HOURS
Total Duration
8 WEEKS
Reinforcement
LIVE/ON-SITE:
ONE
8-hr Workshop
INTERACTIVE
Yes
FULL DAY
Total Duration
8 WEEKS
Reinforcement
PREREQUISITES: NONE
This course introduces proven techniques for dealing with specific customer behaviours – using Belding’s powerful Talk Judo framework. Participants will learn and practice over 20 skills and techniques that de-fuse negative behaviour and create positive outcomes.