Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: Course 3

Leading Change in The Workplace

An in-person, or live-virtual workshop with evidence-based practices for successfully introducing changes in direction, scope, processes and roles.

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

8-hr Workshop

INTERACTIVE

Yes

1 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Four, 2-hour modules (8 hours in total)
  • Highly interactive
  • 4-week reinforcement
LIVE, ON-SITE TRAINING
  • One 8-hour workshop (full-day)
  • Highly interactive
  • 4-week reinforcement

PREREQUISITES:  NONE

About This Course:

This course helps leaders and managers leading their teams through change or transition.

It introduces powerful, evidence-based skills and practices that reduce the friction that comes from change, and ensure smoother, more positive outcomes.

Topics:

Understanding and embracing change
  • How to uncover the core needs for change, and why it is happening
  • How to embrace the change and communicate positively to employees
The psychology of change
  • The four different types of change
  • Why people struggle with change, and how to prevent pushback
Change Impact Mapping
  • How to collaboratively visualize the impacts and timelines involved in change
  • Positive framing, and avoiding “dooming” mindsets
Open-air communication
  • Establishing a culture of collaborative communication
  • Establishing a transparency hub to eliminate misinformation
Mark progress & dealing with failure
  • How to define progress and communicate successes
  • How to ensure success by highlighting failures
Training to help lead change in workplace

Who Should Attend:

Course Outcomes:

  • Smooth team adoption of company transformations
  • Greater resilience as new systems or approaches are implemented
  • Stronger team engagement in outcomes
  • Reduced friction in interactions
  • Greater leader confidence in navigating the change

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

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