Outstanding Workplaces: Course 1
Resilience Training for the Workplace
In-person, or live-virtual workshop that introduces the skillsets and mindsets to cope with change, adversity and stress in the workplace.
LIVE/VIRTUAL:
TWO
2-hr Modules
INTERACTIVE
Yes
4 HOURS
Total Duration
4 WEEKS
Reinforcement
LIVE/ON-SITE:
ONE
Half-Day Workshop
INTERACTIVE
Yes
1/2 DAY
Total Duration
4 WEEKS
Reinforcement
LIVE, VIRTUAL TRAINING
- Two 2-hour modules (4 hours in total)
- Highly interactive
- 4-week reinforcement
LIVE, ON-SITE TRAINING
- One 4-hour workshop (half-day)
- Highly interactive
- 4-week reinforcement
PREREQUISITES: NONE
About This Course:
Change is a part of life. But when sudden, unexpected adversity hits, the stress can be overwhelming. Emotions of fear, uncertainty, anger and self-doubt can have devastating effects on individual wellness and work performance.
This course leverages a wide body of research to introduce highly effective strategies that will help your employees adapt to change and stressors. They will learn how to reframe situations in ways that create positive motivations and outcomes.
Topics:
What adaptive resilience is and why it's important
- Why improved resilience is important personally and professionally
- How to identify the hidden negative impacts of stress
Strategies for dealing with anxiety, burn out and emotional exhaustion
- Self-assessment – recognizing the signs of emotional exhaustion
- 8 practices that reduce negative triggers
How to reframe situations to reduce stress
- A look at doomsday thinking and the Chicken Little effect
- How to change move from problems to solutions.
How to develop a 'plan b' mindset
- How to create idea exit strategies
- Short-term fixes and long-term goals
6 actions that transform procrastination into action
- Why we procrastinate, and mindset-shifting
- Making action meaningful
What is Resilience?
The Mayo Clinic defines resilience as the “ability to adapt well and recover quickly after stress, adversity, trauma or tragedy.” A resilient workplace is one in which, under those conditions, all individuals feel safe, and respond collaboratively, positively and productively.
Who Should Attend:
- All employees
- All levels
- All industries
Course Outcomes:
- Greater self-confidence
- Greater ability to deal with stress and change
- Faster adoption of new processes and job requirements
- More positive customer service and internal customer interactions
- Improved employee engagement and satisfaction
Looking for Customized Training?
This course will be customized to your specific organizations, including examples, case studies and relevant skills.
If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.
Customer Service
Customer Service
Service recovery
LEADERSHIP
WORKPLACE CULTURE
