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The Outstanding Customer Service Blog

Customer Service Tips, Tools, Trends & Insights

The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.

Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!

Recent Blog Posts:

phone anxiety and phone phobia is real

5 Tips For Beating Phone-Anxiety

Phone anxiety, sometimes called “telephobia” or “phone phobia” is a real thing, and impacts a large percentage of the workforce. It’s been on the rise for a number of years and, while more prevalent with people under 35, spans al

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