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The Outstanding Customer Service Blog

Customer Service Tips, Tools, Trends & Insights

The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.

Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!

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We are entering the era of Trust-based

A New Era of Customer Service is Coming

A New Era of Customer Service is Coming (and it’s not what you think) A new era of customer service – and customer experience – is beginning to materialize around us, and it’s going to play a large role in

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