Training for Customer Service & Leadership Development
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The story is always the same whenever a new survey is released about customer service. Telcos, Banks and Utilities consistently top the list for complaints and customer dissatisfaction. The big question is, why? Most of these companies spend a lot of time and money in training and development, so what is causing this seemingly chronic problem? There are three primary reasons:
Your efforts to improve your customer experience might actually be a customer experience killer. And the issue is more common than you might think.
This may have been my most memorable moment in the Happiest Place on Earth!
Here are the 10 Best Customer Service Stories of 2023.These experiences are invaluable in illustrating what outstanding customer service looks like — and what leaders should strive for.
The trust factor in customer loyalty can’t be overstated. If you don’t treat your customers with care, they will stop caring about you.
CASE STUDY: How to Lose Trust With Customers Here’s a Classic Example of How Companies
You can’t say ‘I’ll be loyal to customers only if they are loyal to me first.’ That’s not loyalty – that’s a contract.”
What should you do if you’re a customer? Should you just cross your fingers and hope for the best? Sure, you make a point to do business with companies you know will treat you well, but what about all of the other places you spend your money?
ChatGPT Gets Customer Service Training How ChatGPT Nailed the Importance of Customer Service Training– and
The one place you absolutely don’t want to be is in the bottom position of customer experience. Anecdotally, we’ve all heard people share stories of “the place I will never go back to.” There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer’s mind.