Training for Customer Service & Leadership Development
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Here’s a customer service rule you can absolutely take to the bank: Don’t be a jerk. Really—just don’t.
There is no benefit and no justification—ever—for making a customer feel like an idiot. It serves no purpose and only creates negative outcomes.
There are a number of effective strategies for dealing with angry customers, but there’s one response that should be your go-to: Step to the customer’s side
CASE STUDY: How to Lose Trust With Customers Here’s a Classic Example of How Companies
Many companies sabotage customer loyalty with counterproductive policies processes and practices.
Belding Training is a top corporate training company focused on employee training, leadership training and enhancing workplace culture.
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
Here are six truly great examples of horrible customer service in 2017 in order from least-worst to most-worst
Do lawyers and common sense have to be mutually exclusive?
McDonalds Restaurants have been listening a little too much to their lawyers, it seems, and not enough to their customers.
A recent study conducted by Populus Research tells us that the average customer spends 6