Training for Customer Service & Leadership Development
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Your ultimate guide to Outstanding Customer Experience
Contrarian customers are the ones who seem intent on challenging anything and everything you say. If you recommend “A”, they will take “B.” When you outline the benefits, they counter with the flaws. When you try to clarify your understanding of their needs, they will correct you. Contrarians are exhausting
A high-maintenance customer is that person who, regardless of the situation, feels compelled to ask for a little more than what everyone else receives.
As difficult customers go, these are tough ones. It’s hard to stay motivated when you feel that the people you’re trying to help have no respect for you
These are the customers who just can’t seem to get enough information from you. Their endless series of questions eat up huge amounts of your time – which can be particularly frustrating when you work in a very busy environment.
The know-it-all customer was loud and persistent, and didn’t appear to have any point to his rant other than to impress upon everyone how Very Clever he was…
With a customer who physically threatens you, there is only one appropriate action, and that is to remove yourself from the situation immediately. Don’t explain yourself; don’t threaten back; simply say, “excuse me,” and leave.
Customer service is getting harder. There is an insidious perfect storm brewing in our relationship with our customers. It has been sneaking up on us for a while, and most organizations are already experiencing the effects without realizing the cause.