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Belding has provided customer service training and leadership internationally for companies in a broad spectrum of industries

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Belding Training – Training for Customer Service, Leadership & Workplace Culture

Belding Training is a top corporate training company focused on employee training, leadership training and enhancing workplace culture.

Should Processes Trump Customer Loyalty?

Really? Did you just do that? Did you just take a potential opportunity to strenghten a bond with a customer who stays in the area about 25 nights a year, and transfer him to a call centre?