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How to Create an Outstanding Customer Service Training Program

Internal customer service training

11 Rules For An Outstanding Customer Service Training Program

Most people now realize that customer service is more than just ‘common sense.’ It is a skill, with a lot of moving parts. And, like any skill, it requires continuous training and focus to be at the top of one’s game. So, what should a customer service training program include? Here is the only real recipe that works:

Shaun Belding on the importance of getting training right

Customer service training rules

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