Quality Online Training for Customer Service Skills

Take Your Customer Service Skills to the Next Level

Belding’s live, on-site Trust-Based Customer Service training courses have been delivered to rave reviews around the world – and the skills introduced are now available in a self-directed online series! Bestselling author and customer service expert, Shaun Belding, leads you on an engaging, in-depth journey into the skills for creating consistently outstanding customer experiences.

Voice Mastery for Professionals

This online-learning voice mastery course is ideal for people working in:

Harness the Power of Your Voice

DID YOU KNOW THAT:

People begin to judge you, based on your voice alone, in just 1/2 a second?
Increasing your speaking speed will help you close more sales, and win over more customers?
Lowering your pitch at certain times will increase your credibility, and people’s respect for the things you say?

Mastering these critical voice skills will help you:

Create stronger customer connections
Project confidence and competence
Reduce call escalations
Better engage teams, groups and classes
Motivate & create enthusiasm
Convey greater empathy & understanding

Outstanding Customer Service – Part 1

Connecting With Customers - Every Time.

This e-learning course is ideal for people working in:

An enlightening, fast-paced course that explores the foundation of customer service, and how to set yourself up for success in every interaction. You will learn:

The absolute core of customer service
Why first impressions make or break how customers judge you
The fastest way to win customers over
The science of WOW customer experiences
The real cost of poor customer service
3 simple skills that will make you stand out

Outstanding Customer Service – Part 2

Customer Service Success through Outstanding Communication

This e-learning course is ideal for people working in: