Outstanding Leaders Make a Powerful Difference

6 Pillars of Customer Service

We've all seen it.  A new manager comes in and dramatically impacts the performance of a team - sometimes for the better, sometimes for the worse.  It's a poignant reminder of how important outstanding leadership skills are to the success of an organization.  Great leaders make a great difference.

We Help Your Leaders Become Outstanding

Our leadership training shows your leaders the science behind creating an engaged workplace. They learn how to transform their role from traditional command-and-control, to a more productive Ownership, Mastery and Purpose model. They learn how to get the results they need by focusing on the development of their team.

Training That Creates Leaders for Life

We go beyond theory, and show them how to apply the skills they learn in your specific environment. We give them tools that help them continuously improve.  They see the results because we give them leadership metrics to help measure their progress. Most importantly, they learn how to transfer these powerful leadership skills to every aspect of their lives.

Positive, productive workplaces don't happen in a vacuum

A team's performance levels and attitudes are a direct reflection of it's leadership. 

Belding Training's Outstanding Leadership workshops take your leaders on a journey that helps them make a direct, positive impact on your organization.  They learn that true leadership comes from one's disposition, not one's position.  They learn communication and motivation styles that work across generations.  They learn how profoundly their actions and attitudes impact their workplace.  They learn that their role is less to manage, and more to teach, encourage and inspire.

Belding has been a leadership training company for over twenty years.  We customize all of our leadership programs to the needs of your specific organziation and the specific environment in which your leaders work. 

“What a great experience! If this doesn't impact our business, I'm not sure what would. Thanks for your dedication to the process."
Constellation Brands

See more of what our customers have to say about Belding Training programs

Learn More About Our
Related Training Programs:


Belding's Outstanding Leadership Training Programs

The Relentless Support Model

- For leaders at all levels

Leading a Customer-Focused Culture

- For executive, senior and mid-level management

Leading a Team Through Change

- For leaders at all levels

The Keys To Charismatic Leadership

- For leaders at all levels



Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559; info@beldingtraining.com.

Our global head office is in Ottawa, Canada


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