Telecommunications is one of the most competitive sectors in the retail industry. The skill of individuals working in your stores and call centers are critical to both customer retention and new customer acquisition.
Belding’s customer service and sales courses have helped wireless companies achieve profound results. One of our clients was able to achieve over 40% increases in gross margins after just two months of piloting a program. Within two years, the company’s improvement in customer experience led to it ranking in the top 20 employers in the country.
The reality, however, is that the customer experience in most wireless stores is mediocre at best. So, when your team delivers consistently awesome experiences, you stand out in peoples minds. People talk about you in a good way. They share their stories about you on social media. They come back.
Customers are more knowledgeable and engaged in the wireless industry than ever before. Employees need to be skilled, with highly developed communication and customer service skills. They need to be able to connect with customers, develop trust and ensure that the groundwork is set for a long-term, loyal relationship.
Belding has been developing and delivering sales training and customer service training and sales training programs for the telecom industry since 1995. We’ve worked in retail, contact center and B2B operations of some of the largest wireless companies in the world.Contact us today to learn more about what we can do for you.
This is why customer service training is so important to retail wireless success