Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
Your ultimate guide to Outstanding Customer Experience
You can’t say ‘I’ll be loyal to customers only if they are loyal to me first.’ That’s not loyalty – that’s a contract.”
What should you do if you’re a customer? Should you just cross your fingers and hope for the best? Sure, you make a point to do business with companies you know will treat you well, but what about all of the other places you spend your money?
ChatGPT Gets Customer Service Training How ChatGPT Nailed the Importance of Customer Service Training– and
The one place you absolutely don’t want to be is in the bottom position of customer experience. Anecdotally, we’ve all heard people share stories of “the place I will never go back to.” There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer’s mind.
Here are five books that can help you boost your customer service skills and improve your relationship with your customers.
Belding Training is a top corporate training company focused on employee training, leadership training and enhancing workplace culture.
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
This was one my all time favorite chapters to write in all of my books. In Chapter 21 of The Journey to WOW, the executive team at Household Solutions gets a first-hand glimpse at why customers don’t like them. I think it is an experience every single one of us have had. These are the kinds of experiences so many people in leadership are unaware of in their own organizations.
Customer-focus begins at the top of an organization. I’ve seen too many companies where “customer service” and “customer experience” are just talking points. Words on a mission statement. Yet they can’t understand why customers aren’t loyal. This is an excerpt from chapter 24 of The Journey to WOW, where Cameron learns a valuable lesson about corporate attitude.
When writing The Journey to WOW, I tried to create a story that would be meaningful for everyone involved in creating a customer-focused organization. This is an excerpt from Chapter 17. In it, Maddy describes the attitude everyone needs to begin transforming a customer service culture.