Training for Customer Service & Leadership Development
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Breaking bad news is the hardest part of any job. Whether we’re just the messenger or the ones who actually made the bad-news decisions, it’s not fun.
Despite what the agent said, he didn’t see a thing. He wasn’t listening, didn’t care, and wasn’t particularly engaged. It was also obvious that he was reading from a script—which only made things worse.
when a customer’s swearing becomes forceful or persistent, it crosses a line that is fairly easy to recognize. What should you do? The answer really depends on why they started swearing in the first place.
There are a number of effective strategies for dealing with angry customers, but there’s one response that should be your go-to: Step to the customer’s side
This may have been my most memorable moment in the Happiest Place on Earth!
Here are the 10 Best Customer Service Stories of 2023.These experiences are invaluable in illustrating what outstanding customer service looks like — and what leaders should strive for.
Here are the 10 Best Customer Service Stories of 2023.These experiences are invaluable in illustrating what outstanding customer service looks like — and what leaders should strive for.
Customer service is getting harder. There is an insidious perfect storm brewing in our relationship with our customers. It has been sneaking up on us for a while, and most organizations are already experiencing the effects without realizing the cause.
The Truth About Angry Customers There was a 2017 story about an angry customer in a
Outstanding Customer Service: Level 3 Handling Customer Escalations In-person or live-virtual workshops presented in interactive