Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

The
Outstanding Customer Service
Blog

The Outstanding Customer Service Blog

Your ultimate guide to Outstanding Customer Experience

It’s Not Customer Service, But… Well, Maybe It Is

The foundation for delivering World-Class customer service really is pretty simple.  It’s all about caring.  At its very essence,  the more your customers believe that you care – and that they are important to you – the more positively they will perceive their customer service experience.  Yes, I understand that some people want to try and make it sound more complex than that, but folks, it really isn’t.

One of my greatest role models for this philosophy, interestingly, isn’t actually in a “customer service” role – maybe never has been.  Bill Gates is best known as one of the most successful entrepreneurs the world has ever known.  But more recently, over the last decade, he and his wife Melinda (another of my role models) have made it their mission to make the world a better place.  To fight horrible diseases such as aids and polio, reduce child mortality, and end poverty.  They have helped save tens of thousands of lives.

No, it’s not about caring about customers, where there is an implicit quid-pro-quo, but it is caring about people – and the principles are no different.

The more I’m learning about the things Bill & Melinda Gates have been doing over the last decade, the more inspired I am.  Their battles aren’t won, but the world is truly better than it was. (I know sometimes it doesn’t feel that way, but this is pretty compelling: http://annualletter.gatesfoundation.org/?cid=bg_gn_ll0_012023)

No global change happens overnight. Although we tend to remember the more pivotal moments in their lives, people like King, Mandela, Ghandi, etc. made their difference over many years of commitment and focus. I believe Mr. & Ms. Gates are in the same category. Today, Bill Gates is best known as the founder of Microsoft – which in its own way changed the world. Future generations, I believe, will know he and his wife as visionaries who believed that the world can indeed be a better place if we all just step up and do something.

Thank you Bill & Melinda, for your inspiration!

Search by Category

Internal Customer Service Training

Internal customer service training

Outstanding Training Courses that will:

IMPROVE:

  • Employee engagement, enjoyment and retention
  • Collaboration, team alignment, workflow and efficiency

IMPROVE:

  • Communication errors
  • Workplace stress
  • Workplace conflict
  • Employee turnover

Learn more about Belding Training’s globally-acclaimed Internal Customer Service training