Training for Customer Service & Leadership Development
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Organizations that deliver outstanding customer service have one thing in common: Clear, consistent, customer-focused messaging throughout the organization at every level. It is a standard of performance by which everyone is measured. It is non-negotiable, and no-one is above it.
Customer service training needs to be on your short-term bucket list Back in the olden
Quality Online Training for Customer Service Skills Take Your Customer Service Skills to the Next
A Comprehensive New e-Learning Program Voice Mastery for Business Success 20 TOPICS 19 EXERCISES 5
Belding has provided customer service training and leadership internationally for companies in a broad spectrum of industries
Belding’s customer service and sales courses have helped wireless companies achieve profound results. One of our clients was able to achieve over 40% increases in gross margins after just two months of piloting a program.
Belding Training is a top corporate training company focused on employee training, leadership training and enhancing workplace culture.
Customer service training, when it is good, will make a profound difference to the way that customers perceive an organization. But here are 6 common practices that do more harm than good
Is your customer service training creating the outcome you are looking for? Maybe not.
There’s a quote attributed to John Wanamaker: “I know that half of my advertising dollars are wasted. The problem is, I don’t know which half.” Sadly, the same can probably be said for training.
Needless to say, I am a huge believer in the ROI of customer service training – but all too often I’ve seen money spent on customer service training go straight down the drain. Why? What can go wrong? Well, most often it’s one of three things:
The needs, or goals, aren’t well defined in the first place;
Strategically, service leadership training, not customer service training is a more appropriate solution; or
The design and execution of the training simply isn’t on target.
Customer service, customer experience, customer-focused culture,