The Outstanding Customer Service Blog

“What is the best way to improve customer service?”  That is the question successful organizations

Outstanding customer service begins with mastering the six pillars of customer service – Attitude, Interest, Action, Verbal Language, Body Language and Tone of Voice. The skills, behaviours and principles in these pillars ensure the delivery of consistently positive experiences.

But there is another level that most people don’t try to achieve. And it is the true secret to building long-lasting customer loyalty.

[Reprinted with permission from Winning At Work] The ability to build rapport is the hallmark

The Only Customer Service Metric a Company Ever Needs Companies seem to be measuring everything

Superstar salespeople in any industry are worth their weight in gold. They can earn their weight in gold too. So why aren’t there more of them? It’s not like there aren’t plenty of training courses around – and it’s not like the payoff isn’t there to get better, so motivation shouldn’t be an issue.

Despite what customer service and sales trainers will tell you, the biggest reason there are so relatively few true superstars in the world of selling is not due to a lack of training.

A 2016 study has shown that over 37% of people have ended a business relationship