Training for Customer Service & Leadership Development
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Your ultimate guide to Outstanding Customer Experience
Customer-focus begins at the top of an organization. I’ve seen too many companies where “customer service” and “customer experience” are just talking points. Words on a mission statement. Yet they can’t understand why customers aren’t loyal. This is an excerpt from chapter 24 of The Journey to WOW, where Cameron learns a valuable lesson about corporate attitude.
When writing The Journey to WOW, I tried to create a story that would be meaningful for everyone involved in creating a customer-focused organization. This is an excerpt from Chapter 17. In it, Maddy describes the attitude everyone needs to begin transforming a customer service culture.
Shaun Belding’s new book, “The Journey to WOW” is one of the top books on customer experience for 2018. A fun and deeply insightful business fable for people who want to achieve outstanding customer loyalty.
Master the skill of remembering names and make a lasting impression in customer service
This commercial shows beyond a shadow of a doubt the difference a smile makes. It is the single most important skill a customer service professional can have.
Here are six truly great examples of horrible customer service in 2017 in order from least-worst to most-worst
Top 10 Customer Service Stories of 2017 (See the top 10 WOW Experiences from 2018
There is a payoff of customer service that goes far beyond the company-customer relationship.
We have become so oblivious to the needs of the people around us, that the whole concept of customer service no longer comes naturally.
A lot of times, a fixated customer appears unreasonable because there are needs or situations that we don’t fully understand.