Training for Customer Service & Leadership Development
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Your ultimate guide to Outstanding Customer Experience
This was one my all time favorite chapters to write in all of my books. In Chapter 21 of The Journey to WOW, the executive team at Household Solutions gets a first-hand glimpse at why customers don’t like them. I think it is an experience every single one of us have had. These are the kinds of experiences so many people in leadership are unaware of in their own organizations.
Customer-focus begins at the top of an organization. I’ve seen too many companies where “customer service” and “customer experience” are just talking points. Words on a mission statement. Yet they can’t understand why customers aren’t loyal. This is an excerpt from chapter 24 of The Journey to WOW, where Cameron learns a valuable lesson about corporate attitude.
When writing The Journey to WOW, I tried to create a story that would be meaningful for everyone involved in creating a customer-focused organization. This is an excerpt from Chapter 17. In it, Maddy describes the attitude everyone needs to begin transforming a customer service culture.
Shaun Belding’s new book, “The Journey to WOW” is one of the top books on customer experience for 2018. A fun and deeply insightful business fable for people who want to achieve outstanding customer loyalty.
Master the skill of remembering names and make a lasting impression in customer service
This commercial shows beyond a shadow of a doubt the difference a smile makes. It is the single most important skill a customer service professional can have.
Here are six truly great examples of horrible customer service in 2017 in order from least-worst to most-worst
Top 10 Customer Service Stories of 2017 (See the top 10 WOW Experiences from 2018
There is a payoff of customer service that goes far beyond the company-customer relationship.
We have become so oblivious to the needs of the people around us, that the whole concept of customer service no longer comes naturally.