Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe

The Outstanding
Customer Service Blog

Your ultimate guide to Outstanding Customer Experience

SEARCH RESULTS:

Category: Customer Service
Top 10 Best Customer Service Stories of 2019
Annual Top 10 Best Customer Service Stories

10 Best Customer Service Stories of 2019

If you are looking to improve your customer service, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.

Read More »
5 principles for leading teams
Customer Service

5 Principles for Leading Teams

The analogy between leading a successful team and growing a successful crop puts a lot of things into perspective. Here are the five principles of leadership from the Journey to WOW that every leader should embrace:

Read More »
customer service training by industry
Customer Service

Industries

Belding has provided customer service training and leadership internationally for companies in a broad spectrum of industries

Read More »
Hiding from customers
Customer Service

The Risk of Hiding From Customers

One of the reasons that I wrote The Journey to WOW as a parable was to try and best capture the profound impact that little things can have on a company’s success. This is a brief excerpt from the book illustrating a practice that almost all large companies are guilty of. They have no idea the potential opportunities they are missing. And what is gained by isolating yourself from your customers?

Read More »
Top customer service of 2018
Annual Top 10 Best Customer Service Stories

The Top 10 WOW Customer Service Stories of 2018

Every year we keep our eyes open for the top 10 customer service stories that reflect the very best of organizations and their employees. As with other years, 2018 produced some truly great examples of customer service and are excited about sharing them.

Read More »